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Customer Success Representative


  • Sears Holdings Corporation
  • 05/14/19
  • Hoffman Estates, IL
  • Full-Time
The Customer Success Rep is responsible for receiving, processing, and managing customer orders. This position works to solve complex customer issues related to orders placed. This position ensures that customer-facing activities and processes meet or exceed business standards, including the reduction of delivery attempts, Aging Orders and Replacements. This position ensures that customer inquiries and escalations are responded to urgently.
Responsible for processing all customer orders received.

Job Duties/Responsibilities:

Receives and processes orders from customers
Adjusts orders as requested by customers
Helps provide order information as requested by customers
Resolves customer complaints and other matters, which requires research skills to troubleshoot customer problems
Work on special projects as needed
Documents all activity within customer service platform
Other related job duties and responsibilities as assigned

Job Requirements:

Excellent communication skills in writing, speaking, listening and cold-calling
Ability to converse with and influence senior leaders in companies
Proven track record of taking ownership and driving results
Experience with Salesforce.com a plus
Strong working knowledge of Microsoft Office products
Able to work independently in an entrepreneurial environment
Organizational skills including prioritizing, time management, and meeting deadlines

Education Experience: HS Graduate or Equivalent
Years of Related Experience: 1-2 Years
License/Certificate Required: No
Driver's License Required: No
Travel Requirements: None
Age Requirement: 18+


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