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Service Technician, Refrigeration and Appliance Repair


  • Sears Holdings Corporation
  • 05/10/19
  • Ponca City, OK
  • 74601
  • Full-Time
This position has a sign on bonus.

Join the Sears Home Services team as a Refrigeration and Appliance Repair Technician!

Sears Home Service, the home solutions division of Sears Holdings Corporation, is the nation's largest product repair service provider, providing more than 52 million solutions for homeowners annually is looking for an experienced In-Home Service Technician with a great attitude and the ability to help customers with their appliance repairs.

As an Appliance Service Technician, you must be highly organized and possess excellent communication skills. We are seeking a dedicated team player who is able to ensure fast, flexible, and expert service to every customer via excellent time management skills.

At Sears, we provide competitive pay and ongoing training in a collaborative, supportive, and team-oriented setting. In the Service Technician role, you will enjoy working independently as a representative of a leading retailer and in-home service provider.

For the Service Technician, we provide the following:

Service van
Specialized tools
Uniforms
Laptop computer
Smartphone
Home dispatched (most locations)
Industry training
Various incentive plans
Career opportunities



Residential Appliance/Refrigeration Repair Technicians have opportunities to repair Refrigerators, Freezers (sealed and non-sealed systems) and other home appliances such as Washers and Dryers, Gas and Electric Stoves, Microwave Ovens, Dishwashers, Trash Compactors, and Garbage Disposers in the customers homes.

Appliance repair responsibilities include:

Providing timely and quality repairs of customers products
Maintaining high-quality customer service and care
Promoting and selling additional products and services
Meeting key performance metrics and/or productivity goals
Providing knowledgeable and courteous repair service
Looking for ways to improve business performance and enhance the customer experience
Communicating benefits of the Value Added Services Process to the customer

Requirements of the Service Technician role include:

CFC/EPA Certification is required to have or be willing to obtain (applicants holding a master-level trade/occupational license(s), ie HVAC/Mechanical, Electrical, General Contractor, Plumbing may be used to qualify or given hiring preference and additional compensation based on business needs)
High school diploma or general education degree (GED)
At least 1 2 years of appliance repair or refrigeration experience, preferred
Ability to use a computer for parts inquiries and ordering
Working mechanical knowledge, including the use of tools and test equipment
Ability to perform accurate repair of customer product
Ability to follow directions and specific process steps to ensure quality workmanship
Flexibility to work variable and flexible hours, including overtime
Must complete all technician training elements within required timeframes
Must possess and maintain a valid state drivers license for the state in which you are applying
Must be at least 18 years of age
Ability to occasionally lift up to 100 lbs.


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